AUTOMOTIVE

Ford Explorer

Sector

Automotive

Blind margin loss

  • Window frames frequently came loose
  • Due to design error
  • Which made original replacement frames come loose again
  • High complaint rate (24%)

Solution

  • Re-design of the part
  • With functional improvement
  • 3D design and milled sample
  • investment in test vehicle

Result

  • Easier to assemble in half the time = halving installation costs
  • Lower purchase price = more competitive on the market
  • End of the flood of complaints

Questions?

Ask us anything, anytime.